FAQ
❓ Frequently Asked Questions (FAQ)
📦 Shipping & Delivery
🚚 How long does shipping take?
Answer: We offer free worldwide shipping! Delivery takes 5-9 business days to all countries, plus 1-3 business days for processing. Please note that shipping times exclude potential delays in handling or customs clearance.
💰 How much does shipping cost?
Answer: Great news! We offer FREE shipping worldwide on all orders. No minimum purchase required.
📍 Do you ship internationally?
Answer: Yes! We ship to all countries worldwide with our free international shipping service.
📧 Will I receive tracking information?
Answer: Yes, you'll receive an email with tracking information once your order ships. However, tracking may not always be available due to our free shipping service. If tracking shows "No information available" for more than 7 business days, please contact us.
📦 Will my items arrive in one package?
Answer: For logistical reasons, items from the same purchase may sometimes be shipped in separate packages, even if you selected combined shipping. This helps ensure faster delivery and better package security.
💳 Orders & Payment
🛒 How do I place an order?
Answer: Simply browse our products, add items to your cart, and proceed to checkout. Follow the step-by-step process to complete your purchase securely.
💳 What payment methods do you accept?
Answer: We accept various payment methods including PayPal, credit cards, SOFORT, Shopify Payments, and purchase on account (subject to credit approval). Available options will be shown during checkout.
✏️ Can I change or cancel my order?
Answer: You can change or cancel your order within our processing window (1-3 business days). Please contact us immediately at kaliteasshop@gmail.com with [URGENT] in the subject line. Once your order has shipped, it cannot be modified.
📧 Will I receive an order confirmation?
Answer: Yes! You'll receive an order confirmation email immediately after placing your order, followed by shipping confirmation once your package is dispatched.
🔄 Returns & Refunds
↩️ What is your return policy?
Answer: You have 30 days from receipt to return items for any reason. Items must be returned in original condition with all packaging. You'll need to cover return shipping costs unless the item was defective or we made an error.
💰 How do I get a refund?
Answer: Contact us at kaliteasshop@gmail.com to initiate a return. Once we receive and inspect your returned item, refunds are processed within 14 days using your original payment method.
🔄 Can I exchange an item?
Answer: Yes! Contact us to arrange an exchange. We'll provide instructions for returning your item and placing a new order for your preferred product.
💸 Who pays for return shipping?
Answer: Customers cover return shipping costs unless the item is defective or we made an error. We recommend using trackable shipping methods for returns.
👟 Product Information
🧽 How does the shoe care bag work?
Answer: Our innovative shoe care bag provides gentle yet thorough cleaning for all types of footwear. Simply place your shoes in the bag with appropriate cleaning solution and follow the included instructions for optimal results.
👟 What types of shoes can I clean?
Answer: Our shoe care bag works with most shoe types including sneakers, running shoes, canvas shoes, and many leather shoes. Check the product description for specific material compatibility.
🛡️ Is it safe for expensive shoes?
Answer: Yes! Our bag is designed to provide gentle care that protects your shoes while cleaning effectively. However, always test on a small, inconspicuous area first with valuable footwear.
🔢 How many shoes can I clean at once?
Answer: This depends on the bag size you choose. Check individual product descriptions for capacity information. We recommend not overcrowding for best results.
🛠️ Usage & Care
📖 Do you provide instructions?
Answer: Absolutely! Each shoe care bag comes with detailed instructions for optimal use. You can also find care guides and tips on our website.
🧼 What cleaning products should I use?
Answer: Use mild, shoe-appropriate cleaning solutions. Avoid harsh chemicals or bleach. We recommend testing any cleaner on a small area first.
🧽 How do I clean the bag itself?
Answer: The shoe care bag can be cleaned with mild soap and water. Allow it to air dry completely before next use. Detailed care instructions are included with your purchase.
⏱️ How long does the cleaning process take?
Answer: Cleaning time varies depending on soil level and shoe type, but most cleaning cycles take 20-45 minutes. Refer to your specific product instructions for recommended timing.
🛍️ Account & Technical
👤 Do I need to create an account to order?
Answer: While you can checkout as a guest, creating an account allows you to track orders, save addresses, and access order history for easier future purchases.
🔒 Is my personal information secure?
Answer: Yes! We use secure encryption and never share your personal information with third parties. Your data is protected according to privacy regulations.
🌐 Is your website secure for payments?
Answer: Absolutely! We use industry-standard SSL encryption and trusted payment processors to ensure your payment information is always secure.
📱 Can I shop on mobile devices?
Answer: Yes! Our website is fully optimized for mobile devices and tablets for convenient shopping anywhere.
💬 Customer Service
📞 How can I contact customer service?
Answer: Email us at kaliteasshop@gmail.com. We respond within 4-6 hours during business hours (Monday-Friday, 9 AM - 6 PM GMT) and within 24 hours on weekends.
⚡ What if I have an urgent question?
Answer: For urgent matters (order changes, payment issues, shipping corrections), please include [URGENT] in your email subject line for priority handling.
🗣️ What languages do you support?
Answer: Currently, we provide customer support in English. Our team is knowledgeable and ready to help with any questions or concerns.
⏰ What are your business hours?
Answer: Monday-Friday: 9:00 AM - 6:00 PM (GMT). Weekend support is available with responses within 24-48 hours. We're closed on major holidays.
🏠 Custom Fees & Duties
💰 Will I pay customs fees?
Answer: For international orders, customs fees may apply depending on your country's regulations. These fees are the customer's responsibility and are not included in our product prices.
🏛️ What if my package is held in customs?
Answer: Contact your local customs office for information about clearing your package. We provide all necessary documentation, but clearing processes vary by country.
💳 Who pays import duties?
Answer: Import duties, taxes, and customs fees are the customer's responsibility. These charges are determined by your local customs authorities.
🤝 Still Have Questions?
Can't find the answer you're looking for? We're here to help! Send us an email at kaliteasshop@gmail.com and we'll get back to you promptly.
For faster service, please include relevant details like your order number, specific question, and any supporting information.